Frequently Asked Questions

The protection of your details are our #1 priority; and to acheieve this, we implement 3 different layers of security. The 1st is that the booking page has a secure socket layer (ssl). The 2nd is that the booking form on the page has it's own layer of 256 bit security. The 3rd is that credit card information and transactions are done by the same merchant processor (named Stripe) used by Shopify, Lyft and Target among other big name brands. Absolutely none of your credit card details are stored by us.
Given the nature of the cleaning business, it's tough to give specific times but it generally takes 1-3hours for smaller homes and up to 5 hours for larger homes. Much of it depends of the state of the home prior to our arrival.
It's everyone's preference to have the same cleaners and we do our best to send the same cleaners but we can't make any guarantees.
For smaller homes (1-3 bedrooms), we'll typically send 1 cleaner depending on the amount of work required and for 4+ bedroom homes we'll send 2 or more cleaners. Again, depending on the state of your residence.
Not at all. We just need you to tell us how to get into your home and we'll be sure to lock up prior to leaving.
Yes, just login into your account or shoot us an email and we'll take care of it for you pronto. Should you wish to cancel your booking, please note there is a $50 cancellation if a 24hour notice isn't given.
Yes; however your card will only be charged upon completion of your cleaning.
Several cities in the Greater Toronto Area.(Toronto,Brampton,Mississauga,Markham,Richmond Hill,Scarborough,Oakville,Etobicoke)
Our system automatically creates an account for you once you book your first cleaning. An email will be sent asking you to select a password for your newly created account. You can also create an account here.
Log into your account at and update your card on file. Your new card will automatically be made your default card.
You can either give us a call or simply log into your account and make the change there.
Submit a password change request on the customer login page at here.
You can log into your account here.
Absolutely! Accidents do occasionally happen but if they do, rest assured we will make certain everything is resolved in a timely manner.
If something is not done to your expectation, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still unhappy with service, we offer a full refund.
We guarantee that you will be delighted by the results of your clean. If for some reason you are not just let us know within 48 hours and we promise to send a cleaner back to put it right for free. It’s as simple as that. We don’t pay our cleaners until after this time period, so there is no risk when you book with Maid Bunch.
Yes. Rest assured, all employees of Maid Bunch have undergone a background check prior to entering your home.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
All Maid Bunch cleaners are interviewed and pass a background check.
Please enter your coupon code directly on the booking form